We ask that you call and make an appointment before coming in to receive care. Please ask to speak to our triage nurse or medical assistant who can medically assess your needs. The nurse will assess you condition, speak with the doctor if necessary and determine if you need to come to the office or the emergency room.

Our front office staff is available to assist you whenever you call the office for any reason. If you have any concern about the availability for an appointment, accessibility to your doctor, or referrals.

It is essential that you understand your insurance coverage before you come to the office for your visit. It is important to know what your Insurance Company covers under your plan for the following: Complete Physical Examinations, EKG, GYN visits, Immunizations, and Minor Skin Surgery.

Upon every office visit every patient must present their Insurance Card to the receptionist. Co-pays must be paid before every office visit.

Scheduling an Appointment
We value your time and make every effort to be on time for your appointment. It’s important for you to know why we may be running behind schedule and what you can do to help keep our office on time.

When you schedule your appointment, please tell the receptionist the nature of the visit so she can schedule appropriately. If you come in with other problems to discuss with the doctor, he or she may ask you to schedule an additional appointment so that you can get the appropriate time necessary for each of your concerns.

If you cannot make your appointment, please call to cancel so we may offer that time to another patient who may be ill. Unless we hear from you we reserve that time specifically for you.

We recommend yearly Physical Exams. Complete Physical Exams require 30 minutes. We only schedule two complete physicals per day. Patients may wait three months for an appointment for a physical. Therefore, if you cannot make our appointment please call to cancel within 24 hours so that we can offer the time to another patient. If you do not call to cancel your appointment you will be assessed a charge of $25. Occasionally, the doctor may be delayed due to an emergency visit in the office or in the hospital. Feel free to call our office before you leave for your appointment to see if your doctor is running on time.

Medical Records
One of the first steps to receiving quality care is to retrieve your medical records from your precious healthcare provider. Your doctor needs your medical history and previous medical records in order to give you the best care possible.  We suggest that this is done when you decide to become a patient of Highland Park Family Practice. Call your previous doctor's office and request that your medical records are forwarded to us. Our office a copy of a medical record release if needed.

Specialist Referrals
Patients requesting referral to a specialist must call the office to make an appointment with Dr. Miller to obtain a referral. No referrals will be given without office appointment. We receive many requests for referrals. Please allow us at least 3 days to process your referral.

Do not make an appointment with the specialist until you have picked up your paper referral or obtained an authorization number from our office. Managed care patients accessing specialty care without prior authorization will not receive retroactive approval for non-authorized services.